Shipping & Packing
Mosner Family Brands fabricates all orders in a USDA-inspected facility. Our meat is hand-selected and hand-cut to order, which guarantees freshness and quality. Mosner Family Brands’ products are shipped individually sealed in air-tight vacuum-packaged bags. Your order will arrive in an insulated shipping container that is chilled with gel packs. Our packages are designed to withstand up to 48 hours of non-refrigerated transit time to their destinations.
Once received, your order will be processed and shipped within 1-3 business days. In order to ensure that our products arrive to your door with the utmost freshness, our meat is shipped via Periship, a FedEx partner specializing in the shipment of perishable items.
Mosner Family Brands ships orders Monday-Thursday.
Order Confirmation, Tracking and Delivery
After placing an order, you will receive an e-mail confirmation from Mosner Family Brands with the details of your purchase. You will receive a second e-mail when your order ships, which will provide shipping and tracking information. Your order can be tracked at FedEx.com using the tracking number supplied in the e-mail. We ask that you keep your Mosner Family Brands account information accurate and current to ensure that you receive all e-mail communication.
We keep a signature waiver on file with FedEx so that the driver will always leave your package at your shipping address, even if someone is not home to sign for it. This ensures that FedEx does not "hold" your highly perishable meat products. Our packages are designed to withstand up to 48 hours of transit time without refrigeration.
If you have special instructions for delivery, please make note in the “Special Instructions” section during checkout.
Shipping is limited to the continental 48 States and the District of Columbia. International orders cannot be filled at this time.
Alternate holiday ordering deadlines may apply.
We have worked hard with our partners at PeriShip to provide the most cost effective shipping options possible. The table below can be used to calculate your shipping cost.
Zone 1: CT, NJ, NY
Zone 2: DC, DE, MA, MD, ME, NH, PA, RI, VA, VT, WV
Zone 3: AL, IA, IL, IN, KY, OH, MI, NC, SC, TN, WI
Zone 4: AR, FL, GA, KS, LA, MN, MO, MS, ND, NE, OK, SD
Zone 5: AZ, CA, CO, ID, MT, NM, NV, OR, WA, WY,TX, UT
Not Available: AK, HI, International. No Sunday or Monday deliveries.
Upon delivery, perishable items should be removed from the shipping container and placed in refrigeration immediately. Our products should be stored in their original vacuum packaging and consumed within 7 days for the optimal eating experience.
If you choose to freeze your meat items, we recommend consuming products within the following timeframes:
- Beef: 6 Months
- Lamb and Veal: 3-4 Months
- Pork and Poultry: 3 Months
The Mosner Guarantee
The Mosner Family pledges to offer only the highest quality and wholesome products available. It is our goal to exceed the expectations of our customers with every order. In our third generation of family management, Mosner Family Brands remains passionately committed to the values of its founder: honesty, innovation, unparalleled service and uncompromised product quality. The opportunity to serve you is our privilege.
Please e-mail firstname.lastname@example.org with any questions or concerns about your order. A customer representative will get back to you promptly. For inquiries and real-time status updates of your shipment, please call our partners at Periship at 1-866-928-6428.
Return Policy and Limitations of Liability
Mosner Family Brands asks that you do not return product without explicit consent from a company representative. Returns without authorization will not be accepted under any circumstances. Any product-related issues must be reported to Mosner Family Brands within 48 hours of scheduled delivery. Mosner Family Brands will not be responsible for any claims submitted after this time. All products are understood to be perishable and it is the responsibility of the purchaser to ensure that delivered products are received and refrigerated immediately upon arrival. Mosner Family Brands is not responsible for products that are refused at the time of delivery. Product issues will be addressed on a case by case basis.